Troubleshoot

If you are experiencing difficulties with your Schwinn electric bike, please refer to the guide below for some potential remedies. For your safety, all repairs should be performed by an authorized Schwinn retailer.

For more information please contact your local Schwinn Dealer

• Motor engages and drives bicycle normally
• Onboard Charge : Not Functioning
  
  • Description : Battery shows full charge and onboard charge indicator shows no charge
  • Issue : Throttle hall sensor connection not made
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.
• Onboard Charge : Blinks Red
  
  • Description : Battery shows full charge and onboard charge indicator shows low charge with blinking red light
  • Issue : Throttle charge indicator connection not made
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.
• Onboard Charge : Functions Normally
  
  • Description : Motor continues driving when brakes are applied
  • Issue : Brake engagement circuit has become disconnected
  • Solution : Take bicycle to nearest authorized Schwinn dealer for service.
• Motor engages intermittantly
• Onboard Charge : Intermittent function, possible normal function
  
  • Description : Motor drives normally and then cuts out suddenly and self remedies.
  • Issue : Position of the control box in relation to the battery has come out of tolerance.
  • Solution : Visually inspect gap between battery and controller box. If gap does exist, take bicycle to nearest authorized Schwinn dealer for service.
• Onboard Charge : Motor drives with little to no power and sounds like an engine misfiring.
  
  • Description : Battery shows full charge and onboard charge indicator shows low charge with blinking red light
  • Issue : One of the three power cables has become disconnected or severed
  • Solution : Discontinue use of the electric drive system immediately, continued use will short the controller. Take bicycle to nearest Schwinn dealer for service.
• Motor does not drive bicycle
• Onboard Charge : Functions Normally
  
  • Description : Everything lights up and bike doesn't go
  • Issue : Pedaling sensor is disconnected or too far from crank magnet
  • Solution : Visually inspect gap, which should be no more than 2mm. Take to nearest authorized Schwinn dealer as needed for repair.
• Onboard Charge : Not Functioning
  
  • Description : No lights on the onboard charge indicator and motor not functioning
  • Issue : Onboard power toggle connection has become severed
  • Solution : Visually inspect cables and connection. Remake connection if possible.
• Onboard Charge : Functions Normally
  
  • Description : Everything lights up and bike doesn't go, possibly preceded by a popping noise and smoke
  • Issue : The motor controller in the control box has shorted out. Sometimes the short doesn't effect the charge sensor, engaging the drive system be pedalling will usually short the fuse in the battery
  • Solution : Contact local Schwinn dealer to have control box diagnosed and replaced as needed.
• Onboard Charge : Not Functioning - Nothing lights up and bike doesn't go possibly preceded by a popping noise and smoke
  
  • Description : Nothing lights up and bike doesn't go possibly preceded by a popping noise and smoke
  • Issue : The motor controller in the control box has shorted out. Sometimes the short doesn't effect the charge sensor, engaging the drive system be pedalling will usually short the fuse in the battery
  • Solution : Contact local Schwinn dealer to have control box diagnosed and replaced as needed.
• Onboard Charge : Not Functioning - No lights and no function, battery indicator shows a charge
  
  • Description : No lights and no function, battery indicator shows a charge
  • Issue : Battery is not discharging
  • Solution : Contact your local Schwinn Dealer to have the battery tested.